Your goal is to help your health care institution continue and expand its important work by building lasting relationships with donors. Our goal is to help you nurture and deepen those relationships. You bring passion, energy, and commitment to that work — we bring those same strengths to ours.
Commitment to the Mission
We understand that when you raise funds, you're not just raising money. You're expanding patient care, hiring new staff, investing in needed equipment; you're working for an institution that can save lives. That's why you work hard developing unique relationships with your most promising donors: former patients and their families. They have a special connection to your institution. Reaching out to them requires a very sensitive touch, with an understanding of the delicate and complex nature of that connection.
So we partner with you to design a telephone outreach program that's customized to your needs. We seek to uncover the true potential of everyone we call, to identify today's new individual donors who may become tomorrow's major donors. We take our work seriously, and we do it with a powerful sense of responsibility and stewardship — and that shows in our results.
Commitment to Performance
We have a proven track record of increasing the average contribution from current donors, renewing relationships with past donors, and adding new donors. In fact, our telephone outreach programs often increase our health care clients' donor bases by two, three, even five, times.
What separates us from other fundraising organizations? First, the careful way we choose and train our staff. We make sure our telephone fundraisers understand the specifics of your institution and community, as well as facts about human behavior and what makes people willing to contribute to your mission. We teach them how to have a real dialogue, but to direct the conversation using your institution as the focal point. Second, the proprietary techniques we use to develop our programs and our constant evaluation of new methods increase our effectiveness and cost-efficiency. For example, we use carefully researched criteria to identify potential donors from the hospital's admitting system, and our unique method of segmenting individuals into discrete populations for solicitation produces the highest results available anywhere.
Commitment to Principles
The integrity of our organization is based on the values that were established nearly twenty five years ago by our founder. Since 1986, we have never strayed from those core values and beliefs. Commitment to client and donor is our primary focus; commitment to results comes next. This is our sense of ethics and responsibility, and this ethos has earned us our reputation as the industry leader in telephone outreach programs for health care institutions. We're proud to be known as the company who helps the institutions we serve continue to improve the lives of those they serve.
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